FixthePhones.com, sponsored by CallRevu, is designed to help every call to a dealership be a positive experience. CallRevu is sharing its data and best practices learned from listening to millions of phone calls to auto dealers. Learn to operate like the top performers at every step of the call. From better phone processes to the right kind of training. The money's is in a great customer experience. Read more and make the pledge to serve your callers and receive:
Data-driven training maximizes your development in the shortest amount of time. The majority of dealers record the lion’s share of their calls. Ask for your call recordings so you can hear yourself in action for an extended period then train on your areas of opportunity. Fix the Phones has courses for:
Watch this 3 minute video to sample training phone agents can use to address deficiencies on specific data points, like setting an appointment time.
Learn how this will affect your dealership in Michael Markette's presentation at the Driving Sales Executive Summit in Las Vegas last week "Mobile as the New Personal Assistant -- How It Has Changed Phone Call Handling."